IT Outsourcing

Outsourcing IT to a reliable partner to support your projects Whether you are looking for PC support or a full IT support maintenance, we provide a comprehensive and flexible range of IT managed services.

Our flexible approach to IT managed services provide you with a smart way to manage your IT and at the same time keeping your costs down. From managing the entire IT infrastructure or just specific aspects, we will tailor our service packages to meet your business requirements. Our IT managed services include:

Desktop Support

Our team of experts will provide personal and professional support to you and your users. Our services include extensive remote support and monitoring services to ensure prompt response to any issue reported.

Infrastructure Management

Because it is critical for a business to ensure business continuity. Prompt provides comprehensive infrastructure management services. Our packages include IT support, remote monitoring and troubleshooting services on your server(s) carried out by our team of IT professionals.

Service Management

We make sure that our team of experts understand your business and translate your business requirements into a technical solution that is right for you.Our IT managed services offer you a complete peace of mind for all aspects of your IT infrastructure, whether it is hardware, software, project requirements or cloud based environment. For more information on our IT Managed services please get in touch with our team. Prompt's IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With Prompt's managed services model, we assume responsibility for operations delivery, drawing on IT governance best practices. As a full-service IT provider, Prompt rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.

IT outsourcing services commitments

  • Pricing based on established goals and predictable IT costs
  • Philosophy that targets long-term partnerships
  • Global delivery model that emphasizes client proximity to provide a local presence for key IT

Activities

  • Full range of services covering the entire IT delivery chain
  • Stringent knowledge transfer and management to increase client productivity
  • Focus on governance and proactive management
  • Operational excellence and compliance with commitments demonstrated by proven successes
  • Bringing our best to your table
  • Satisfaction rating of 9.1/10 based on signed client assessments
  • World-class service levels met or exceeded in 98% of cases
  • 95% of projects delivered on time and on budget
  • CGI professionals are invited to be shareholders, demonstrating a unique commitment to client

Success

Ongoing IT support

After the project is complete, you’ll have full access to our helpdesk to deliver on-going support services either directly to end-users, or as a Tier-2 to your existing helpdesk service. This service ensures that your application remains fully supported by our team against an agreed Service Level Agreement (SLA) that is appropriate for your specific business.

You can rely on us to deliver:

A development partnership – we are an established, fully-staffed and managed software development company with more than 20 years’ experience. We are able to take a brief, assist with establishing the detailed requirements and then deliver the solution you require on-time and on-budget.

A standard development environment

we base our development on Microsoft SQL Server and .NET, utilising Microsoft-based Rapid Application Development and Automated Testing tools. This ensures that we deliver a solution that has been built within a standard development environment.

Simple Intellectual Property (IP) Rights

all IP rights are fully transferred to you. Re-usable code – we don’t use proprietary technology or plug-ins so any Microsoft-trained developer can work on the code without specific proprietary knowledge.

An end-to-end solution

our aim is not just to develop business applications, but to provide you with a complete solution to your business needs. We do this by delivering a fully working application that can either seamlessly sit within your existing infrastructure or can be hosted by us as a cloud-based application.