Our IT Support Team
All of our team have in-depth industry knowledge combined with outstanding customer service.
PROMPT INFOTECH is a division of PITH Pvt Ltd, an ISO 9001:2015 certified company. A leading and globally accepted IT solution provider and currently at the forefront of offshore software development to serve the people across the world. We spread our wings in the business of Software Development, Web Designing & Multimedia, E-Commerce Solutions, Mobile Application Development, Business Software Services.
We believe in helping companies become profitable, making each day productive and stress free by creating a healthy IT system. Running a successful business is exciting, nothing can dampen that excitement more than IT problems, we bring your excitement back.
To us a healthy working environment is having IT that just works and knowing that there is a caring team at the end of the phone if something goes wrong. Productivity is enhanced when your IT works for you not the other way round. If something does go wrong, causing frustration, good communication is vital.
‘Small but perfectly formed’ would be a good way to describe Prompt. We have built a successful business IT support organisation based on delighting our customers who stay with us and refer us to their friends and business associates. Prompt focus on providing IT solutions that answer the business and technical challenges faced by our clients. Our approach consists in combining our experience in various industries with our expertise in Software Engineering, Social Media, Website Design, SEO, IT Support and Network Maintenance, Project Management and IT Training in order to help our customers reach their goals.
A stable network is essential to any modern business and we know how frustrating it can be when things go wrong. That's why Prompt has developed its services based around the following principles, which we believe set us apart from other outsourced IT Providers:
1.Flexible pricing packages which allow customers to choose the service level that suits them best
2.A maximum response time of 15 minutes
3.A targeted resolution time of 4 hours maximum
4.A next day onsite response for any issue not resolvable remotely
Whether it is a single database or a complete bespoke application, our team of qualified engineers will develop the best solution for your organisation.
Whether it is a simple informative website or a complete interactive e-commerce website, our team of designers will deliver a product in line with your business strategy.
IT Architecture and Network Support
Whether it is a single hardware problem or you are looking for complete IT network solution, our team of technicians will help you to optimise your company infrastructure.
As a private organisation we are not bound by stakeholders focusing on shareholder value, but can re-invest our IT managed services company, in our people and in our processes and systems to support our customers and deliver that personal customer experience.
we pride ourselves on having a team of highly-skilled, passionate professionals. We have a reputation for excellence in supporting and serving our customers.
Information Security Management
At Prompt the role of protecting our customers information assets and data subjects is one that we take very seriously. As your IT partner we understand that it is important to you that we can demonstrate that we have implemented the relevant IT security precautions and processes to show that we are acting responsibly on your behalf and that Information Security is our biggest priority.
Quality and Consistency
Our ISO 9001 accreditation reinforces our commitment to deliver a quality customer experience, and we have strict processes in place across the organisation to ensure that we follow best practice in all customer interactions.